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Lu, WeilinStepchenkova, Svetlana. (2015). User-Generated Content as a Research Mode in Tourism and Hospitality Applications: Topics, Methods, and Software. JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT; https://doi.org/10.1080/19368623.2014.907758
McCabe, S. (2014a). The Routledge handbook of tourism marketing. Routledge. https://uoelibrary.idm.oclc.org/login?url=http://www.routledgehandbooks.com/doi/10.4324/9781315858265
McCabe, S. (2014b). The Routledge handbook of tourism marketing. Routledge. https://uoelibrary.idm.oclc.org/login?url=http://www.routledgehandbooks.com/doi/10.4324/9781315858265
McCabe, S. (2014c). The Routledge handbook of tourism marketing. Routledge. https://uoelibrary.idm.oclc.org/login?url=http://www.routledgehandbooks.com/doi/10.4324/9781315858265
McCabe, S. (2014d). The Routledge handbook of tourism marketing. Routledge. https://uoelibrary.idm.oclc.org/login?url=http://www.routledgehandbooks.com/doi/10.4324/9781315858265
McCabe, S. (2014e). The Routledge handbook of tourism marketing. Routledge. https://uoelibrary.idm.oclc.org/login?url=http://www.routledgehandbooks.com/doi/10.4324/9781315858265
McCabe, S. (2014f). The Routledge handbook of tourism marketing. Routledge. https://uoelibrary.idm.oclc.org/login?url=http://www.routledgehandbooks.com/doi/10.4324/9781315858265
Middleton, V. T. C. (2009a). Marketing in travel and tourism (4th ed). Butterworth-Heinemann. http://www.vlebooks.com/vleweb/product/openreader?id=Exeter&isbn=9780080942957
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Vogt, Christine A.1 vogtc@msu.edu. (2011). Customer Relationship Management in Tourism: Management Needs and Research Applications. Journal of Travel Research., 50(Issue 4), 356–364. https://doi.org/10.1177/0047287510368140
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