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Ashish, Thomas. 2018. ‘“Developing an Integrated Quality Network for Lean Operations Systems” [in] Business Process Management’. Business Process Management 24 (6): 1367–80. https://uoelibrary.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=132337332&site=eds-live&scope=site.
Barbosa, C., and A. Azevado. 2015. Operations Strategy Frameworks in Manufacturing, Services and Product-Service Systems. 2015 International Conference on Industrial Engineering and Systems Management (IESM) Industrial Engineering and Systems Management (IESM), 2015 International Conference on. https://uoelibrary.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=edseee&AN=edseee.7380294&site=eds-live&scope=site.
Hua, J., Q. Hub, and Y. Xiac. 2019. ‘“Who Should Invest in Cost Reduction in Supply Chains?” [in] International Journal of Production Economics’. International Journal of Production Economics 207: 1–18. https://uoelibrary.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=ecn&AN=1748639&site=eds-live&scope=site.
Johnston, Robert. 2005. ‘“Service Operations Management: From the Roots up” [in] International Journal of Operations & Production Management’. International Journal of Operations & Production Management 25 (12): 1298–1308. https://uoelibrary.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=edsemr&AN=edsemr.10.1108.01443570510633666&site=eds-live&scope=site.
Langfield-Smith, Kim. 1997. ‘“Management Control Systems and Strategy: A Critical Review” [in] Accounting, Organizations and Society’. Accounting, Organizations and Society 22 (2): 207–32. https://uoelibrary.idm.oclc.org/login?url=http://www.sciencedirect.com/science/article/pii/S0361368295000402.
Prajogo, Daniel. 2006. ‘“The Implementation of Operations Management Techniques in Service Organisations: An Australian Perspective” [in] International Journal of Operations & Production’. International Journal of Operations & Production 26 (12): 1374–90. https://uoelibrary.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=edsemr&AN=edsemr.10.1108.01443570610710597&site=eds-live&scope=site.
Slack, Nigel, Alistair Brandon-Jones, and Robert Johnston. 2016a. Operations Management. Eighth edition. Harlow, England: Pearson. https://exeter.primo.exlibrisgroup.com/discovery/fulldisplay?docid=alma991004240489707446&context=L&vid=44UOEX_INST:default.
———. 2016b. Operations Management. Eighth edition. Harlow, England: Pearson. https://exeter.primo.exlibrisgroup.com/discovery/fulldisplay?docid=alma991004240489707446&context=L&vid=44UOEX_INST:default.
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