1
Anderson JC, Cleveland G, Schroeder RG. ‘Operations strategy: A literature review’ [in] Journal of Operations Management. Journal of Operations Management 1989;8:133–58.https://uoelibrary.idm.oclc.org/login?url=http://www.sciencedirect.com/science/article/pii/0272696389900168
2
Barbosa C, Azevado A. Operations Strategy Frameworks in Manufacturing, Services and Product-Service Systems. 2015 International Conference on Industrial Engineering and Systems Management (IESM) Industrial Engineering and Systems Management (IESM), 2015 International Conference on.: 2015. https://uoelibrary.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=edseee&AN=edseee.7380294&site=eds-live&scope=site
3
Slack N, Brandon-Jones A, Johnston R. Operations Management. Eighth edition. Harlow, England: : Pearson 2016. https://exeter.primo.exlibrisgroup.com/discovery/fulldisplay?docid=alma991004240489707446&context=L&vid=44UOEX_INST:default
4
Prajogo D. ‘The implementation of operations management techniques in service organisations: An Australian perspective’ [in] International Journal of Operations & Production. International Journal of Operations & Production 2006;26:1374–90.https://uoelibrary.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=edsemr&AN=edsemr.10.1108.01443570610710597&site=eds-live&scope=site
5
Johnston R. ‘Service operations management: from the roots up’ [in] International Journal of Operations & Production Management. International Journal of Operations & Production Management 2005;25:1298–308.https://uoelibrary.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=edsemr&AN=edsemr.10.1108.01443570510633666&site=eds-live&scope=site
6
Hua J, Hub Q, Xiac Y. ‘Who Should Invest in Cost Reduction in Supply Chains?’ [in] International Journal of Production Economics. International Journal of Production Economics 2019;207:1–18.https://uoelibrary.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=ecn&AN=1748639&site=eds-live&scope=site
7
Soteriou A, Zenios SA. ‘Operations, Quality, and Profitability in the Provision of Banking Services’ [in] Management Science. Management Science 1999;45.https://uoelibrary.idm.oclc.org/login?url=http://www.jstor.org/stable/2634834?seq=1#metadata_info_tab_contents
8
Ashish T. ‘Developing an integrated quality network for lean operations systems’ [in] Business Process Management. Business Process Management 2018;24:1367–80.https://uoelibrary.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=132337332&site=eds-live&scope=site
9
Armistead C, Harrison A, Rowlands P. ‘Business process re-engineering: lessons from operations management’ [in] International Journal of Operations & Production Management. International Journal of Operations & Production Management 1995;15:46–58.https://uoelibrary.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=edsemr&AN=edsemr.10.1108.01443579510104493&site=eds-live&scope=site
10
Langfield-Smith K. ‘Management control systems and strategy: A critical review’ [in] Accounting, Organizations and Society. Accounting, Organizations and Society 1997;22:207–32.https://uoelibrary.idm.oclc.org/login?url=http://www.sciencedirect.com/science/article/pii/S0361368295000402
11
Slack N, Brandon-Jones A, Johnston R. Operations Management. Eighth edition. Harlow, England: : Pearson 2016. https://exeter.primo.exlibrisgroup.com/discovery/fulldisplay?docid=alma991004240489707446&context=L&vid=44UOEX_INST:default
