@article{Anderson_Cleveland_Schroeder_1989, title={‘Operations strategy: A literature review’ [in] Journal of Operations Management}, volume={8}, url={https://uoelibrary.idm.oclc.org/login?url=http://www.sciencedirect.com/science/article/pii/0272696389900168}, number={2}, journal={Journal of Operations Management}, author={Anderson, John C. and Cleveland, Gary and Schroeder, Roger G.}, year={1989}, pages={133–158} }
@article{Armistead_Harrison_Rowlands_1995, title={‘Business process re-engineering: lessons from operations management’ [in] International Journal of Operations & Production Management}, volume={15}, url={https://uoelibrary.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=edsemr&AN=edsemr.10.1108.01443579510104493&site=eds-live&scope=site}, number={12}, journal={International Journal of Operations & Production Management}, author={Armistead, C. and Harrison, A. and Rowlands, P.}, year={1995}, pages={46–58} }
@article{Ashish_2018, title={‘Developing an integrated quality network for lean operations systems’ [in] Business Process Management}, volume={24}, url={https://uoelibrary.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=132337332&site=eds-live&scope=site}, number={6}, journal={Business Process Management}, author={Ashish, Thomas}, year={2018}, pages={1367–1380} }
@book{Barbosa_Azevado_2015, address={2015 International Conference on Industrial Engineering and Systems Management (IESM) Industrial Engineering and Systems Management (IESM), 2015 International Conference on.}, title={Operations Strategy Frameworks in Manufacturing, Services and Product-Service Systems}, url={https://uoelibrary.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=edseee&AN=edseee.7380294&site=eds-live&scope=site}, author={Barbosa, C. and Azevado, A.}, year={2015} }
@article{Hua_Hub_Xiac_2019, title={‘Who Should Invest in Cost Reduction in Supply Chains?’ [in] International Journal of Production Economics}, volume={207}, url={https://uoelibrary.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=ecn&AN=1748639&site=eds-live&scope=site}, journal={International Journal of Production Economics}, author={Hua, J. and Hub, Q. and Xiac, Y.}, year={2019}, pages={1–18} }
@article{Johnston_2005, title={‘Service operations management: from the roots up’ [in] International Journal of Operations & Production Management}, volume={25}, url={https://uoelibrary.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=edsemr&AN=edsemr.10.1108.01443570510633666&site=eds-live&scope=site}, number={12}, journal={International Journal of Operations & Production Management}, author={Johnston, Robert}, year={2005}, pages={1298–1308} }
@article{Langfield-Smith_1997, title={‘Management control systems and strategy: A critical review’ [in] Accounting, Organizations and Society}, volume={22}, url={https://uoelibrary.idm.oclc.org/login?url=http://www.sciencedirect.com/science/article/pii/S0361368295000402}, number={2}, journal={Accounting, Organizations and Society}, author={Langfield-Smith, Kim}, year={1997}, pages={207–232} }
@article{Prajogo_2006, title={‘The implementation of operations management techniques in service organisations: An Australian perspective’ [in] International Journal of Operations & Production}, volume={26}, url={https://uoelibrary.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=edsemr&AN=edsemr.10.1108.01443570610710597&site=eds-live&scope=site}, number={12}, journal={International Journal of Operations & Production}, author={Prajogo, Daniel}, year={2006}, pages={1374–1390} }
@book{Slack_Brandon-Jones_Johnston_2016a, address={Harlow, England}, edition={Eighth edition}, title={Operations Management}, url={https://exeter.primo.exlibrisgroup.com/discovery/fulldisplay?docid=alma991004240489707446&context=L&vid=44UOEX_INST:default}, publisher={Pearson}, author={Slack, Nigel and Brandon-Jones, Alistair and Johnston, Robert}, year={2016} }
@book{Slack_Brandon-Jones_Johnston_2016b, address={Harlow, England}, edition={Eighth edition}, title={Operations Management}, url={https://exeter.primo.exlibrisgroup.com/discovery/fulldisplay?docid=alma991004240489707446&context=L&vid=44UOEX_INST:default}, publisher={Pearson}, author={Slack, Nigel and Brandon-Jones, Alistair and Johnston, Robert}, year={2016} }
@article{Soteriou_Zenios_1999, title={‘Operations, Quality, and Profitability in the Provision of Banking Services’ [in] Management Science}, volume={45}, url={https://uoelibrary.idm.oclc.org/login?url=http://www.jstor.org/stable/2634834?seq=1#metadata_info_tab_contents}, number={9}, journal={Management Science}, publisher={INFORMS}, author={Soteriou, Andreas and Zenios, Stavros A.}, year={1999} }
