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@book{Beech_Chadwick_2006, address={Harlow}, title={The Business of Tourism Management}, url={https://exeter.primo.exlibrisgroup.com/discovery/fulldisplay?docid=alma991015493339707446&context=L&vid=44UOEX_INST:default}, publisher={Financial Times Prentice Hall}, author={Beech, John G. and Chadwick, Simon}, year={2006} }
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@book{Dale_2016, edition={Sixth edition.}, title={Managing Quality: An Essential Guide and Resource Gateway}, url={https://uoelibrary.idm.oclc.org/login?url=http://onlinelibrary.wiley.com/book/10.1002/9781119302735}, author={Dale, B. G.}, year={2016} }
@book{Ford_Heaton_Sturman_2012, address={[Clifton Park, NY]}, edition={international ed}, title={Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience}, publisher={Delmar Cengage Learning}, author={Ford, Robert C. and Heaton, Cherrill P. and Sturman, Michael C.}, year={2012} }
@book{George_2011, title={Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions}, url={http://www.vlebooks.com/vleweb/product/openreader?id=Exeter&isbn=9780071436359}, publisher={McGraw Hill Professional}, author={George, Michael L.}, year={2011} }
@book{Gronroos_2015a, address={Hoboken, New Jersey}, edition={Fourth edition}, title={Service Management and Marketing: Customer Management in Service Competition}, publisher={John Wiley & Sons}, author={Gronroos, Christian}, year={2015} }
@book{Gronroos_2015b, address={Hoboken, New Jersey}, edition={Fourth edition}, title={Service Management and Marketing: Customer Management in Service Competition}, publisher={John Wiley & Sons}, author={Gronroos, Christian}, year={2015} }
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@book{King_Cichy_2006, address={Upper Saddle River, N.J.}, title={Managing for Quality in the Hospitality Industry}, publisher={Pearson Prentice Hall}, author={King, John H. and Cichy, Ronald F.}, year={2006} }
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@book{Lockwood_Baker_Ghillyer_1996, address={London}, title={Quality Management in Hospitality: Best Practice in Action}, publisher={Cassell}, author={Lockwood, Andrew and Baker, Michael J. and Ghillyer, Andrew}, year={1996} }
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@book{Woods_King_1996, address={East Lansing, Mich}, title={Quality Leadership and Management in the Hospitality Industry}, publisher={Educational Institute of the American Hotel & Motel Association}, author={Woods, Robert H. and King, Judy Z.}, year={1996} }
@article{The Service Industries Journal_1993, address={London}, url={https://exeter.primo.exlibrisgroup.com/discovery/fulldisplay?docid=alma991012470519707446&context=L&vid=44UOEX_INST:default}, publisher={Frank Cass}, year={1993} }
@misc{Management - LibGuides at University of Exeter, url={http://libguides.exeter.ac.uk/ManagementHomePage} }
@article{Cornell Hospitality Quarterly, url={https://exeter.primo.exlibrisgroup.com/discovery/fulldisplay?docid=alma991015708219707446&context=L&vid=44UOEX_INST:default} }
@article{International Journal of Hospitality Management, url={https://exeter.primo.exlibrisgroup.com/discovery/fulldisplay?docid=alma991015603609707446&context=L&vid=44UOEX_INST:default} }
@article{International Journal of Contemporary Hospitality Management, url={https://exeter.primo.exlibrisgroup.com/discovery/fulldisplay?docid=alma991015593579707446&context=L&vid=44UOEX_INST:default} }
@misc{Large businesses and SMEs: Exploring How SMEs Interact with Large Businesses, url={https://www.gov.uk/government/publications/large-businesses-and-smes-exploring-how-smes-interact-with-large-businesses} }
